ji3 Frequently Asked Questions

KYC stands for Know Your Customer. It's a standard identity verification process required by Philippine gaming regulations and anti-money laundering (AML) laws. ji3 requires KYC to confirm that you are who you say you are, that you are at least 21 years old, and that your account is not being used for fraudulent activity. To complete KYC, upload a clear photo of a valid government-issued ID (Philippine passport, PhilSys National ID, SSS ID, UMID card, or driver's license) through your account dashboard. Most KYC submissions are reviewed within 24 hours.

The minimum age to register and play at ji3 is 21 years old. This is in line with Philippine gambling regulations. Age is verified during the KYC process. Any account found to belong to a player under 21 will be immediately suspended, winnings forfeited, and deposits returned per our Terms & Conditions. If you are under 21, please do not attempt to register.

No. Each player is allowed only one ji3 account. Creating multiple accounts — whether using the same or different personal details — is a violation of ji3's Terms & Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you've forgotten your login details, use the password reset function or contact ji3 support for assistance.

On the ji3 login page, click Forgot Password. Enter the email address associated with your account and you'll receive a password reset link within a few minutes. Click the link, set a new strong password, and log in. If you don't receive the email, check your spam folder. If you're still having trouble, contact ji3 support with your registered email address and mobile number for identity verification.

ji3 supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Bank transfers: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). ji3 does not currently accept credit cards or cryptocurrency. We're always working to add more convenient payment options for our players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at ji3 is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though very large deposits may require additional verification as part of our AML compliance procedures.

Withdrawal processing times at ji3 depend on your chosen method:

• GCash / PayMaya: Typically processed within 1–3 business hours after approval.
• BPI / BDO / Metrobank: Usually 1–2 business days depending on the bank's processing schedule.

All withdrawals require a completed KYC verification. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. The minimum withdrawal amount is ₱200.

Withdrawals may be delayed for several reasons: your KYC verification is incomplete or pending review; your withdrawal request was submitted outside business hours; additional verification is required for large withdrawal amounts; or there is a temporary issue with the payment provider. If your withdrawal has been pending for more than 24 hours, please contact ji3 support with your transaction reference number and we'll investigate right away.

ji3 does not charge any fees on deposits or withdrawals. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. ji3 has no control over third-party provider fees.

ji3 offers a wide range of online casino games for Filipino players:

• Live Casino: Live dealer tables including baccarat, roulette, blackjack, and more — streamed in real time.
• Slots: Hundreds of online slot titles with varying themes, paylines, and jackpot sizes.
• Bingo: Classic and themed bingo rooms with regular draws and cash prizes.
• Jackpot Bingo: High-stakes bingo with progressive jackpot pools that grow with every card sold.
• Mine: A fast-paced instant game where you uncover tiles to reveal multipliers and avoid mines.

New games are added regularly. Check the ji3 homepage for the latest additions and featured titles.

After registering and completing your first deposit, your welcome bonus will be credited to your ji3 account automatically. The bonus amount and any applicable wagering requirements are detailed in the current promotions section of your account dashboard. Make sure to read the bonus terms carefully — wagering requirements must be met before bonus-derived winnings can be withdrawn. Bonuses are available to new players only and cannot be combined with other active promotions unless stated otherwise.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Different games may contribute differently toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms in your ji3 account for the exact details.

Yes. All games on ji3 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Live casino games use real dealers and physical equipment streamed in real time, adding an additional layer of transparency. ji3 is committed to fair play and does not manipulate game outcomes in any way. If you ever have concerns about a specific game result, contact ji3 support with the game session details and we will investigate.

ji3 uses industry-standard security measures to protect your account and personal information. All data transmitted between your device and ji3 is encrypted using SSL (Secure Socket Layer) technology. Sensitive account actions — such as withdrawals and password changes — require additional verification. We also offer two-factor authentication (2FA) via SMS OTP, which we strongly recommend enabling. Your personal data is handled in accordance with our Privacy Policy and applicable Philippine data protection laws.

If you suspect that someone has accessed your ji3 account without your permission, take these steps immediately:

1. Change your password right away using the Forgot Password function.
2. Enable two-factor authentication (2FA) if it isn't already active.
3. Contact ji3 support immediately with your account details and a description of the suspicious activity.
4. Review your recent transaction history for any unauthorized deposits or withdrawals.

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the issue is resolved.

ji3 does not sell your personal information to third parties. We may share limited data with trusted service providers (such as payment processors and identity verification partners) strictly for the purpose of operating our platform and complying with legal obligations. All third-party partners are bound by confidentiality agreements. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Log in to your ji3 account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit is subject to a 7-day cooling-off period to give you time to reconsider. These tools are designed to help you stay in control of your spending and keep gaming enjoyable.

Self-exclusion is available to all ji3 players through Account Settings → Responsible Gaming → Self-Exclusion. You can choose a temporary exclusion period (24 hours up to 6 weeks) or opt for permanent self-exclusion. During the exclusion period, you will not be able to log in, deposit, or play. ji3 will also stop sending you promotional communications. If you need immediate assistance activating self-exclusion, contact ji3 support and our team will process it as a priority. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides responsible gaming resources and oversight for all licensed operators in the Philippines.
• National Center for Mental Health (NCMH) Crisis Hotline: Call 1553 (toll-free, available 24/7) for free, confidential mental health support.
• Gamblers Anonymous Philippines: Peer support meetings held regularly across Metro Manila, Cebu, Davao, and other cities.

You can also contact ji3 support directly — all conversations about responsible gaming are handled with complete confidentiality.

You can reach the ji3 support team through the live chat feature available on the ji3.app website when you are logged in to your account. For non-urgent inquiries, you can also send an email to the support address listed in your account dashboard. Our support team is available during Philippine business hours, with extended coverage for urgent account and payment issues. When contacting support, please have your registered email address, account username, and any relevant transaction reference numbers ready to help us resolve your issue faster.

Live chat responses are typically within a few minutes during business hours. Email inquiries are usually answered within 24 hours on business days. Urgent matters — such as suspected unauthorized account access, failed withdrawals, or responsible gaming requests — are treated as high priority and escalated immediately. If you haven't received a response within the expected timeframe, please follow up with your original ticket or chat reference number.

To close your ji3 account, contact our support team directly via live chat or email. Before closing, make sure to withdraw any remaining balance in your account. Account closure requests are typically processed within 3–5 business days. Note that if your reason for closing is related to problem gambling, we strongly recommend using the self-exclusion tool instead — it provides immediate protection and can be reversed (for temporary exclusions) once you feel ready to return. Permanent account closure is irreversible.